About
Lemonade was established in 2015 and started offering pet insurance in 2020. Customers enjoy their tech-savvy, convenient, and easy-to-understand claims process and the responsiveness of their customer service team.
Coverage Offered by Lemonade
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Price: |
Get a Free Quote |
Overall Rating: |
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Total Reviews: |
102,209 |
Deductible: |
$100, $250, $500, or $750 |
Reimbursement: |
70%, 80%, or 90% |
Annual Limit: |
$5,000 to $100,000 |
Accident Waiting Period: |
None |
Illness Waiting Period: |
14 days |
Wellness Waiting Period: |
0 days |
Orthopedic Waiting Period: |
30 days |
Accidents: |
Included |
Illnesses: |
Included |
Wellness: |
Optional |
Dental Coverage: |
Optional |
Exam Fee Coverage: |
Additional Cost |
Direct Vet Pay: |
No |
Claims Expiration: |
Within 180 days from the date of treatment** |
Claims Submission App: |
Yes |
Lemonade Accident and Illness Coverage
Lemonade offers a base accident and illness plan you can configure reimbursement rate, deductible, and annual limit to fit your budget and needs. Plus, you can choose to add additional coverage to the base plan.
Deductible Options
$100, $250, $500, or $750
Reimbursement Options
70%, 80%, or 90%
Annual Limit Options
$5,000, $10,000, $20,000, $50,000, or $100,000
What's Covered
Accidents
Diagnostics
Emergency Care
Hospitalization
Illnesses
Prescription Medication
Procedures
Specialty Care
Surgery
X-rays
Optional Coverage Add-Ons
Visit Fees
Dental Illness
Behavioral Conditions
Physical Therapy
End-Of-Life and Remembrance
Optional Wellness Coverage Add-Ons
Lemonade offers optional wellness coverage add-ons to supplement your base insurance plan. With this type of coverage, you can get reimbursed up to a certain amount for select routine and preventative care.
Preventative Care
Here’s what can be covered with Lemonade's Preventative Care optional add-on*:
1 Wellness Exam
3 Vaccines
Fecal or Internal Parasite Test
Bloodwork
Heartworm or FeLV/FIV Test
Preventative+ Care
Here’s what can be covered with Lemonade's Preventative+ Care optional add-on*:
1 Wellness Exam
3 Vaccines
Fecal or Internal Parasite Test
Bloodwork
Heartworm or FeLV/FIV Test
Flea/Tick or Heartworm Medication
Routine Dental Cleaning
Puppy and Kitten Preventative Care
You can only add Lemonade's Puppy/Kitten Preventative Care add-on if your pet is under two years old.
2 Wellness Exams
Fecal or Internal Parasite Test
Bloodwork
Heartworm or FeLV/FIV Test
Flea/Tick or Heartworm Medication
Spay/Neuter Procedure
Microchip
*Exact preventative coverage and item limits amounts vary by state. Please review options before purchase and read your policy details.
Policy Exclusions
Lemonade Pet Insurance will not pay for costs associated with or resulting from the following: Pre-Existing Conditions
Conditions for which clinical signs or symptoms were present before the original start date, or during any waiting period
Conditions directly related to or caused by a pre-existing condition
Congenital conditions, hereditary conditions, and bilateral conditions for which clinical signs or symptoms were present prior to the original start date, or before the end of any waiting period
Conditions Not Covered
Dental illnesses
Behavioral conditions
Breeding or pregnancy
Complications caused by conditions not covered by the policy
Commercial guarding, herding, law enforcement, search, rescue, or participating in an organized competitive sports activity
Conditions relating to riots, terrorism, war, or nuclear or biological disaster
Preventable conditions, if you fail to follow vet recommendations, vaccine schedule, and other preventative medications
Treatments Not Covered
Physical therapy, unless covered by optional add-on
Any treatment or service not related to an accident or illness, including elective or cosmetic procedures, microchipping, and genetic testing
Grooming, even when performed by a vet
Spay/Neuter, unless covered by optional add-on for puppy and kitten preventative care or recommended by a vet as a treatment for an eligible accident or illness
Preventative care
Euthanasia if not recommended by a vet
Cremation, funeral, burial, taxidermy, or necropsy
Alternative, holistic, and experimental treatments
Any treatment not recommended by a vet for your pet
General or obedience training, and any training equipment
The following dental care items and treatment: toothbrushes, toothpaste, dental food, or chews
Treatment for supernumerary teeth, absent teeth, deciduous teeth, or malocclusion, unless covered by optional add-on
Other Exclusions
Cost of visit fees, house call fees, or administrative charges
Cost of taxes, medical waste, or biohazard disposal
Cost of membership or subscription fees for third-party plans, products, or services
Cost of food, even if prescribed by a vet to treat a condition
Routine cost of care including treats, routine supplements, or vitamins
Pet supplies, including but not limited to bedding, crates, kennels, cages, ramps, feeding bowls, pill guns, toys, clothing, leashes, collars, or muzzles
Expenses related to boarding, transport, or housing
Pet cloning
Requirements of Policy Holders
Depending on your pet’s breed, the minimum enrollment age is 8 weeks, and the maximum enrollment age is 13 years old.
Claims
Lemonade Pet Insurance has a unique claims experience. Using their app, you will select the reason for your claim, upload invoices and receipts then record a confidential video explaining the treatment and other claim details. You have 180 days from the date of treatment (if you live in Texas, you have 90 days) to file.
Direct deposit option for receiving reimbursements
Convenient and tech-savvy claim submission on mobile app
Responsive claims customer service
Customer Support
Hours
Monday - Friday: 9 am - 8 pm ET
Contact Information
Phone: 1-844-733-8666
Email: [email protected]
How to Cancel Lemonade Pet Insurance
You can cancel a Lemonade Pet policy through the app, or you can contact their customer service team through email or phone.
Does Lemonade Pet Insurance Have a Money-Back Guarantee?
In most states, Lemonade offers a 30-day money back guarantee, where you can return your policy for a full refund—provided you haven't filed any claims.
Customer Reviews
Ratings |
Overall Customer Rating 102,209 Reviews |
4.8 out of 5 stars |
Reviews Summary |
Here’s what pet parents are saying about Lemonade Pet Insurance across multiple review platforms, including ours. They appreciate the seamless claims process, speedy approvals, and user-friendly app. Customers highlight the app's efficiency, outstanding customer service, and comprehensive coverage. For most satisfied customers, Lemonade makes managing care for their pet's health stress-free and efficient. Take a look at some of our favorite reviews! |
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Sources |
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Insured by: Lemonade Pet Insurance
Here's what
Jessica thinks
"Uploading my documents was easy and my claim was approved within 2 minutes. Glad I chose Lemonade!"
See full review

Insured by: Lemonade Pet Insurance
Here's what
Mandy thinks
"Lemonade's app makes it super easy and smooth to submit claims for my pup making it stress-free!"
See full review

Insured by: Lemonade Pet Insurance
Here's what
Cleo-Alexandra thinks
"Lemonade has been amazing. My claim for a preventative care visit was approved for 80% immediately."
See full review

Insured by: Lemonade Pet Insurance
Here's what
Nick thinks
"I am VERY happy with their app but even happier with their customer service and my cat's coverage!"
See full reviewCompare
Compare Lemonade Against Other Pet Insurance Companies
Wondering how Lemonade stacks up against other pet insurance providers? We compiled a list of comparison charts to highlight the differences between cost and coverage. For a better idea of what pet insurance coverage works best for you, start a quote.
Interested in learning more about the specifics of cat or dog insurance? Read our guides on pet insurance for more information:
Our Lemonade Pet Insurance Review
Overall, Lemonade strives to make the pet insurance experience simple and tech-driven. They provide comprehensive coverage for cats and dogs with plans covering accidents and illnesses, optional wellness coverage, and customization. There is no waiting period for accidents, which is shorter than most providers. Their illness waiting period is average, at 14 days. Lemonade's streamlined digital platform makes it easy to file claims and manage policies, saving time for pet owners.