About
Since its founding in 2005, Pets Best has been offering pet parents flexible illness and accident coverage. Customers appreciate the easy claims process and online chat feature on the website.
Coverage Offered by Pets Best
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Price: |
Get a Free Quote |
Overall Rating: |
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Total Reviews: |
19,362 |
Deductible: |
$50, $100, $200, $250, $500, or $1,000 |
Reimbursement: |
70%, 80%, or 90% |
Annual Limit: |
$5,000, $10,000, or Unlimited |
Accident Waiting Period: |
3 days* |
Illness Waiting Period: |
14 days |
Wellness Waiting Period: |
0 days |
Orthopedic Waiting Period: |
6 months |
Accidents: |
Included |
Illnesses: |
Included |
Wellness: |
Optional |
Dental Coverage: |
Limited Coverage |
Exam Fee Coverage: |
Optional |
Direct Vet Pay: |
Yes |
Claims Expiration: |
Within 180 days of treatment |
Claims Submission App: |
No |
Pets Best Accident and Illness Coverage
Pets Best offers an accident and illness plan. You can also configure some coverage options, such as exam fees, to be included or excluded to fit your needs.
Annual Deductible Options
$50, $100, $200, $250, $500, or $1,000
Reimbursement Options
70%, 80%, or 90%
Annual Limit Options
$5,000, $10,000, or Unlimited
What's Covered
Accidents
Behavioral Issues
Chronic Conditions
Congenital Conditions
Diagnostic Treatment
Emergency Care and Hospitalization
Euthanasia
Hereditary Conditions
Illnesses
Prescription Medications*
Prosthetic Devices and Wheelchairs
Surgery
Review a sample policy for a complete list of coverage and exclusions
*Coverage included with most accident & illness plans. Review a sample policy for a complete list of covered medications.
Optional Routine Care Add-On
Pet’s Best offers two levels of an optional wellness care add-on, EssentialWellness or BestWellness. The main difference between the two is the amount you receive towards annual benefits. For EssentialWellness it’s up to $305 and for BestWellness it’s $535. Here’s what is covered in each level:
EssentialWellness
Pays up to the following limits, per year, with no deductible:
Rabies
Flea/Tick Prevention
Heartworm Prevention
Vaccination/Titer
Wellness Exam
Heartworm test or FELV screen
Blood, fecal, and parasite exam
Microchip
Urinalysis or ERD
Deworming
BestWellness
Pays up to the following limits, per year, with no deductible:
Spay/Neuter — Teeth Cleaning
Rabies
Flea/Tick Prevention
Heartworm Prevention
Vaccination/Titer
Wellness Exam
Heartworm test or FELV screen
Blood, fecal, and parasite exam
Microchip
Urinalysis or ERD
Deworming
Policy Exclusions
Pets Best will not pay for costs associated with or resulting from the following:
Alternative and Holistic Treatment Exclusions
Experimental therapies and medications without published articles in peer-reviewed journals
Nuclear and War Exclusions
Losses arising from nuclear reactions, radiation, radioactive contamination, or discharge of nuclear devices or chemical, biological, biochemical, or electromagnetic weapons, devices, agents, or materials
Losses arising from war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, strikes, riots, or civil commotion
Pre-Existing Conditions
Chronic Conditions
Bilateral Conditions (if consistent pre-existing conditions on either side of the body)
Intervertebral disc Conditions (if consistent pre-existing conditions involving intervertebral discs)
Preventative Care
Wellness exams; vaccinations or titer tests; parasite control (flea control, tick control, heartworm medication, deworming); and dental care
Elective and cosmetic procedures (tail docking, ear cropping, declawing, dew claw removal, ear cleaning)
Spaying or neutering (unless recommended following damage to reproductive organs, excluding cryptorchidism and retained ovarian remnants)
Claims for Pets found to be healthy with no clinical symptoms
Other Exclusions
Treatments, therapies, and services not covered by Supplemental Benefits (if not purchased)
Medications not included in the formulary of covered medications
Administrative charges for processing insurance claims and/or sending medical records
Injuries due to intentional acts, including organized dog fighting
Breeding and Conditions related to pregnancy
Boarding and transport expenses, including ambulance transportation
Complications or diagnostic tests, treatments, therapies, and/or medications related to Conditions not covered or restricted by the policy
Anal gland expression
Various items and services (bedding, housing, crates, bowls, feeding, exercise, pet foods, supplements, grooming, nail trims, toys, clothes, leashes, collars, biohazardous waste fees, and treats)
Conditions resulting from activities related to racing
Failure to follow veterinary advice
Conditions, cruciate ligament events, or accidents advised by a veterinarian for preventative measures but not met
Conditions arising from repetitive and specific activities leading to decontamination, medical, or surgical treatment if the same or similar activity occurred twice within 18 months prior to the treatment date
Training and treatment of behavioral conditions (exceptions with appropriate supplemental benefits)
Cremation and Burial
Requirements of Policy Holders
Pets must be at least 7 weeks old at the time of enrollment; there is no upper age limit for enrollment
There is a 6-month waiting period for cruciate ligaments for most states, in DE, LA, ME, MS, NE, NH, and WA, the waiting period is 30 days
Claims
Pets Best Insurance has an online portal where you can directly submit your claims. Alternatively, you can submit claims via fax, mail, or email with the invoice(s) within 180 days of treatment.
Direct deposit option for receiving reimbursements on eligible conditions
Convenient claim submission on desktop or mobile through a customer portal
Offers direct vet pay
Customer Support
Hours
Monday - Friday: 7 am - 7 pm MT
Saturday: 10 am - 2 pm MT
Contact Information
Phone: 1‑877‑738-7237
Email: [email protected]
24/7 Pet Helpline
Phone: 888-349-2520
Email: [email protected]
How to Cancel Pets Best Pet Insurance
To cancel a Pets Best Pet Insurance policy, you can contact their customer service team via phone or you can cancel your policy with your online Customer Account.
Does Pets Best Pet Insurance Have a Money-Back Guarantee?
If you haven’t submitted a claim, you will receive a full refund when you cancel during the first 30 days of your policy.
Customer Reviews
Ratings |
Overall Customer Rating 19,362 Reviews |
4.5 out of 5 stars |
Reviews Summary |
Here’s what pet parents are saying about Pets Best Insurance across multiple review platforms, including ours. They appreciate the clear policy details, affordable prices, and comprehensive coverage for surgeries, medications, and rehabilitation. From offering plans for multiple pets to helping enable confident decisions at the vet, Pets Best earns high marks for making pet care more accessible. Take a look at some of our favorite reviews! |
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Sources |
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Insured by: Pets Best Pet Insurance
Here's what
Tim thinks
"They helped us afford surgeries for two dogs. The medication and rehab coverage has also been great!"
See full review

Insured by: Pets Best Pet Insurance
Here's what
Aubrey thinks
"The policy descriptions are very clear about what is covered and isn't covered for every option."


Insured by: Pets Best Pet Insurance
Here's what
James thinks
"I am totally satisfied with Pets Best. They offered my cat and dogs the best coverage and prices."
See full review

Insured by: Pets Best Pet Insurance
Here's what
Jibi thinks
"This insurance has helped me make more confident decisions at the vet I normally wouldn't have."
See full reviewCompare
Compare Pets Best Against Other Pet Insurance Companies
Wondering how Pets Best stacks up against other pet insurance providers? We compiled a list of comparison charts to highlight the differences between cost and coverage. For a better idea of what pet insurance coverage works best for you, start a quote.
Interested in learning more about the specifics of cat or dog insurance? Read our guides on pet insurance for more information:
Our Pets Best Pet Insurance Review
Overall, Pets Best offers flexible and customizable pet insurance plans for dogs and cats, catering to various budgets and needs. Their plans cover accidents, illnesses, and optional wellness coverage, providing comprehensive protection. Depending on your state, the accident waiting period is 0 or 3 days. The illness waiting period is 14 days for all states and when compared to other providers, average. Pets Best aims to streamline the pet insurance experience for pet owners and offers Direct Vet Pay, which most providers don’t. Additionally, they offer a 24/7 Pet Helpline staffed by veterinary experts, ensuring pet owners can access professional advice whenever they need it.