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Pets Best Pet Insurance

Overall Customer Rating: 4.5 out of 5

19,362 Reviews

Policy Exclusions

Pets Best will not pay for costs associated with or resulting from the following:

  • Alternative and Holistic Treatment Exclusions

    • Experimental therapies and medications without published articles in peer-reviewed journals

  • Nuclear and War Exclusions

    • Losses arising from nuclear reactions, radiation, radioactive contamination, or discharge of nuclear devices or chemical, biological, biochemical, or electromagnetic weapons, devices, agents, or materials

    • Losses arising from war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, strikes, riots, or civil commotion

  • Pre-Existing Conditions

    • Chronic Conditions

    • Bilateral Conditions (if consistent pre-existing conditions on either side of the body)

    • Intervertebral disc Conditions (if consistent pre-existing conditions involving intervertebral discs)

  • Preventative Care

    • Wellness exams; vaccinations or titer tests; parasite control (flea control, tick control, heartworm medication, deworming); and dental care

    • Elective and cosmetic procedures (tail docking, ear cropping, declawing, dew claw removal, ear cleaning)

    • Spaying or neutering (unless recommended following damage to reproductive organs, excluding cryptorchidism and retained ovarian remnants)

    • Claims for Pets found to be healthy with no clinical symptoms

  • Other Exclusions

    • Treatments, therapies, and services not covered by Supplemental Benefits (if not purchased)

    • Medications not included in the formulary of covered medications

    • Administrative charges for processing insurance claims and/or sending medical records

    • Injuries due to intentional acts, including organized dog fighting

    • Breeding and Conditions related to pregnancy

    • Boarding and transport expenses, including ambulance transportation

    • Complications or diagnostic tests, treatments, therapies, and/or medications related to Conditions not covered or restricted by the policy

    • Anal gland expression

    • Various items and services (bedding, housing, crates, bowls, feeding, exercise, pet foods, supplements, grooming, nail trims, toys, clothes, leashes, collars, biohazardous waste fees, and treats)

    • Conditions resulting from activities related to racing

    • Failure to follow veterinary advice

    • Conditions, cruciate ligament events, or accidents advised by a veterinarian for preventative measures but not met

    • Conditions arising from repetitive and specific activities leading to decontamination, medical, or surgical treatment if the same or similar activity occurred twice within 18 months prior to the treatment date

    • Training and treatment of behavioral conditions (exceptions with appropriate supplemental benefits)

    • Cremation and Burial

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. More information is available at checkout. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. #200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pet Insurance Quotes LLC is a licensed insurance producer, not an insurer. In Alabama, Pet Insurance Quotes LLC does business as Pet Services Quotes LLC (AL License No. 3002631192). In California, Pet Insurance Quotes LLC does business as PIQ Insurance Services LLC (CA License No. 6011248). In New York, Pet Insurance Quotes LLC does business as Pet Services Quotes (NY License No. PC-1807278). In Pennsylvania, Pet Insurance Quotes LLC does business as Pet Services Quotes LLC d/b/a Pet Insurance Quotes (PA License No. 1141510).

Author: Katheryn Ulrich

Reviewed By: Alex Murray

Updated on Date: April 11, 2025