About
Since 1998, Trupanion has been providing pet insurance coverage to families across the nation. Customers appreciate their easy claims process and customer service.
Coverage Offered by Trupanion
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Price: |
Get a Free Quote |
Overall Rating: |
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Total Reviews: |
9,216 |
Deductible: |
$0 to $1000 |
Reimbursement: |
90% |
Annual Limit: |
Unlimited |
Accident Waiting Period: |
5 days |
Illness Waiting Period: |
30 days |
Wellness Waiting Period: |
N/A |
Orthopedic Waiting Period: |
30 days |
Accidents: |
Included |
Illnesses: |
Included |
Wellness: |
Excluded |
Dental Coverage: |
Included |
Exam Fee Coverage: |
No |
Direct Vet Pay: |
Yes |
Claims Expiration: |
Within 90 days of treatment |
Claims Submission App: |
No |
Trupanion Accident and Illness Coverage
Trupanion offers an accident and illness plan. While the annual limit and reimbursement rate are fixed, your deductible is configurable. Trupanion does not offer an optional wellness coverage add-on to supplement its pet insurance plan.
Deductible Options
$0 to $1000
Reimbursement Options
90%
Annual Limit Options
Unlimited
What's Covered
Accidents
Cancer Coverage
Chronic Conditions
Congenital Conditions
Diagnostic Treatment
Emergency Care
Hereditary Conditions
Illnesses
Prescription Medications
Prosthetic Devices and Wheelchairs
Surgery
Optional Coverage Add-Ons
Trupanion offers additional coverage you can choose to opt-in for added coverage to your base pet insurance plan.
Recovery And Complementary Care Optional Add-On
If you would like to add more support for covering non-clinical procedures, select this add-on.
Acupuncture
Behavioral modification
Chiropractic
Homeopathy
Hydrotherapy
Naturopathy
Physical therapy
Rehabilitative therapy
Pet Owner Assistance Optional Add-On
If you would like to add more support for covering services and unexpected events outside of the veterinary office, select this add-on.
Advertising and reward
Boarding fees in the event you are hospitalized
Liability coverage for third-party property damage
Cremation or burial for deaths due to accident
Holiday vacation cancellation costs
Policy Exclusions
Trupanion will not pay for costs associated with or resulting from the following:
Waiting Periods
Illnesses that occur or reoccur within the 30 days following the Policy Enrollment Date are deemed pre-existing Conditions and not eligible for coverage.
Injuries that occur within the 5 days following the Policy Enrollment Date are deemed pre-existing Conditions and not eligible for coverage.
Pre-Existing Conditions
Illnesses or Injuries for which signs or evidence of their potential manifestation existed within the 18 months prior to the Policy Enrollment Date.
Illnesses or Injuries masked or controlled by treatment or Medication at any time during the 18 months prior to the Policy Enrollment Date.
Illnesses or Injuries that occurred or began within the 18 months prior to the Policy Enrollment Date and would have been observable or reasonably known to be present by You or Your Veterinarian or that are evidenced by the presence of typical signs, even if they are not noted in Your Pet’s medical records.
The Actual Cost of Treatment for the following if signs or evidence presented on either side of Your Pet during the period 18 months prior to the Policy Enrollment Date through to and including the 30 days after the Policy Enrollment Date: luxating patella, glaucoma, entropion, ectropion, elbow dysplasia, cataracts, prolapse of the tear gland of the third eyelid (cherry eye), and disease, weakness, instability, tear, partial tear or rupture of the cranial cruciate ligament.
Hip dysplasia if there was any sign or evidence of the potential manifestation of the Condition any time prior to the Policy Enrollment Date or if the Condition was reasonably known to be present by You, even if not noted in Your Pet’s medical records.
Illnesses or Injuries that arise from a repetitive and specific activity that leads to medical or surgical treatment of Your Pet (e.g., ingestion of foreign materials and bite wounds) if the same or similar activity occurred two times within the 18 month period prior to the Policy Enrollment Date.
The Actual Cost of Treatment for any cutaneous or subcutaneous mass if cutaneous or subcutaneous mass(es) of the same type (determined by diagnostic testing or medical records descriptions) are present during the 18 months prior to the Policy Enrollment Date through to and including the 30 days after the Policy Enrollment Date.
The Actual Cost of Treatment relating to intervertebral disc disease if there was any sign or evidence of the potential manifestation of it in any part of the spine prior to the Policy Enrollment Date or during any applicable waiting periods.
Other Exclusions
Examinations
Administrative charges and Taxes
Processing of insurance claims and transmission of medical records
Preventive care; Injuries due to any intentional act that involves You, or a member of Your household
Breeding, Illnesses, or Injuries related to breeding, whelping, and queening unless You add the Breeding Rider to Your policy
Elective, cosmetic, or preventive procedures, including, but not limited to: tail docking, ear cropping, declawing, dew claw removal, and microchip implantation;
Vaccinations, titer tests, flea control, tick control, heartworm Medication, and deworming
Boarding, medical boarding, or transport expenses
Complications or sequelae to Illnesses, Injuries, procedures, diagnostic tests, treatments, and/or Medications excluded or restricted by this policy
Anal gland expression
Bedding, housing, crates, cages, ramps, feeding bowls/platforms, feeding, exercise, non-prescribed special diets, raw food diets, Pet foods, routine or preventive supplements (unless covered under section 8.C.), bathing, non-medicated shampoo, grooming, nail trims, ear cleaning, ear irrigation, toys, clothes, leashes, collars, and treat
Any Illness or Injury resulting from activities related to training for or participating in racing, including track or sled racing
Spaying or neutering at any time or for any reason unless recommended by Your Veterinarian following an Illness or Injury that involves damage to the reproductive organs
Parasite control, including, but not limited to: internal or external parasites
Cremation and burial
Optional coverage not selected
Any claim for loss that arises from a nuclear reaction, radiation, radioactive contamination, or the discharge of a nuclear device or a chemical, biological, biochemical, or electromagnetic weapon, device, agent, or material, whether controlled or uncontrolled, accidental or otherwise
Any claim for loss that arises from war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, strikes, riots, or civil commotion.
Note: List of exclusions pulled from Sample California policy TRU 00001 (v09.201601). To view a sample policy for your state, click here.
Requirements of Policy Holders
You can enroll your pet as young as 0 weeks and up to 14 years old.
You must provide all medical history and records associated with your pet.
You also authorize Trupanion to contact any veterinary clinics or hospitals in your area to obtain all available medical records that exist for your pet.
Claims
Trupanion offers Vet Direct Pay which means they can pay vet bills at checkout wherever it is accepted instead of you having to file a claim. In the case that you do have to file a traditional claim, you can submit them via fax, mail, or email with invoice(s) within 90 days of treatment.
Direct deposit option for receiving reimbursements
Convenient claim submission online
Offers direct vet pay at checkout
Customer Support
Hours
Monday - Sunday: Open 24 hours
Contact Information
Phone: 888.733.2685
Email: [email protected]
Other: Online Chat
How to Cancel Trupanion Pet Insurance
To cancel a Trupanion Pet Insurance policy, you can contact their customer service team via mail, fax, email, or phone.
Does Trupanion Pet Insurance Have a Money-Back Guarantee?
If you haven’t submitted a claim, you will receive a full refund when you cancel during the first 30 days of your policy.
Customer Reviews
Ratings |
Overall Customer Rating 9,216 Reviews |
3.8 out of 5 stars |
Reviews Summary |
Here’s what pet parents are saying about Trupanion Pet Insurance across multiple review platforms, including ours. Owners of young and curious pets especially value the peace of mind the provider's coverage brings them for accidents and emergencies. Customers appreciate how Trupanion helps them afford care for their pets, enabling adventures without worry. Take a look at some of our favorite reviews! |
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Sources |
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Insured by: Trupanion Pet Insurance
Here's what
Jessica thinks
"Trupanion gives us the confidence to take our dog Rocky on adventures to the lake and mountains."
See full review

Insured by: Trupanion Pet Insurance
Here's what
Sacha thinks
"Best investment I've made. Huxley's surgery would've been $7,000. Luckily, Trupanion had my back."
See full review

Insured by: Trupanion Pet Insurance
Here's what
Alexandria thinks
"I recommend Trupanion to anyone with young animals. They paid $3,000 of my pup's ER bill."
See full review

Insured by: Trupanion Pet Insurance
Here's what
Steven thinks
"I couldn’t imagine having our four-legged pet family member, Steeley, without Trupanion Insurance."
Compare
Compare Trupanion Against Other Pet Insurance Companies
Wondering how Trupanion stacks up against other pet insurance providers? We compiled a list of comparison charts to highlight the differences between cost and coverage. For a better idea of what pet insurance coverage works best for you, start a quote.
Interested in learning more about the specifics of cat or dog insurance? Read our guides on pet insurance for more information:
Our Trupanion Pet Insurance Review
Overall, Trupanion Pet Insurance offers comprehensive coverage for dogs and cats. Their policies cover accidents and illnesses but have no optional wellness coverage. The accident waiting period is 5 days which is shorter than some providers. But, the illness waiting period of 30 days which is more than average. Trupanion stands out for its lifetime per condition deductible, meaning pet owners only need to meet the deductible once for each covered condition. Additionally, they offer Vet Direct Pay, streamlining the claims process and reducing out-of-pocket expenses for pet owners – most providers don’t do that.